What hours are you Open? Monday to Friday: 9:00 am – 5:30 pm Thursday: till 7:00 pm Saturday: 10:00 – 3:00 pm
What Credit Cards are accepted We accept Visa, MasterCard, American Express
What other means of payment are accepted? You may place manual orders by email, fax and phone and arrange payments via : Direct deposit, Electronic Funds Transfer , SWIFT, Bank Draft (Bank fees added to the Total Amount Due), personal shoppers can use, cash / EFTPOS
What happens after I have placed my order? Within 6 hours; weekends, public holidays and after hours excepted – you will receive a ‘Live‘ – order confirmation together with expected delivery date and rough estimated time off arrival. If you have any questions, please do not hesitate to call us on +61 (0)8 9328 3228
What shipping companies do you use? Australia: Australia Post International: Australia Post, Fedex, DHL, UPS – whichever is least expensive.
Do you offer guarantees? All our goods are made to the highest standards. where they do not exceed your expectations, then tell us so we can do better! In the rare event that some thing goes wrong, then you have 60 days to tell us. Some items have 2 year guarantees attached and are so noted in product descriptions.
How safe is your website? Ray Hanas uses a dedicated 256 bit SSL certificate issued by GeoTrust. This is your guarantee that we are who we say we are and that all your sensitive data is sent encrypted. We do not store your credit card information.
Is my email address safe with you? Yes. Ray Hana’s does not sell or rent I information it receives from web orders or the website.!
How do I choose my clothes size? Very simply by your height in centimeters. This will be suitable for most common types of physiques. For fractional fitting, special requests, it is best you also, supply – weight and detailed measurements of your body, so that we can best fit your order.
How do I choose my glove size ? Child: suits 6 to 9 years. Small: 10 years to 14 years and ladies hands. Medium: teenage and ladies. Large: men Extra Large: men.
Boxing gloves have different oz’s – what’s that all about ? The different weights on the gloves 6 oz, 8oz, 10 oz – refer to the weight of the glove. The heavier the glove, the more foam you carry : which means – the harder the workout – the safer it is to hit someone ( sort of! ) – and the bigger the physical size of the glove. So smaller weights suit smaller hands and bigger weights suit larger hands.
What are the advantages of joining the Ray Hana’s ‘What’s Happening Newsletter’ ? You receive preferential treatment such as: first pick of stock in any new shipment, first to know of any sales or discount promotions, free stuff from time to time ( if you win the competitions we run at the time ), receive a detailed list of what’s happening in your martial art, the opportunity to promote your club’s activities worldwide and more. And it’s all for free.
How do you define quality ? Ray-Hana’s follows the principle, we’ll do one stitch more never less. this means our business culture is how to make things best. Some companies are profit first, promotion first or fashion first. Ray Hanas is puts quality first.
What if I forget my password ? Just contact us by phone or email, we will ask you some security questions and then re-set it for you.